What Sense AIQMS Delivers
Sense AIQMS is an AI-driven call auditing and sentiment intelligence platform that automatically evaluates 100% of customer interactions to ensure consistent quality, reduce operational costs, and identify improvement areas instantly. Designed for BPOs, customer service centers, enterprises, and digital-first organizations, Sense transforms raw call data into actionable insights across quality, sentiment, and agent performance.
Automated Call Auditing
Audits 100% of calls with AI-driven scoring for accuracy and consistency — replacing sample-based manual audits.
Sentiment Analysis Engine
Detects positive, neutral, and negative sentiments using tone and text recognition, and flags frustration or escalation risks.
Multi-Dimensional Agent Performance Insights
Evaluates soft skills, probing, call opening, closure, professionalism, compliance, and AOI metrics with granular scoring.
Advanced Dashboards & Reporting
Real-time dashboards with downloadable reports, trend analytics, and sentiment heatmaps.
AI-Generated Summaries & Metrics
Provides customer emotional state, intent, query classification, resolution confidence, and frustration index.
Supports 40+ Global Languages
Accurate speech-to-text and sentiment scoring across Indian and international languages — English, Hindi, Arabic, Spanish, Chinese, and more.
Inside the Sense AIQMS Dashboards
From audit summaries to sentiment heatmaps and AOI metrics — every dashboard is built around actionable insights for quality, coaching, and compliance teams.
Unlock Quality at Scale
Move from sample-based manual audits to 100% automated auditing — improving compliance, training accuracy, and CX outcomes.
Identify negative calls in real time, detect customer frustration, and enable proactive interventions.
Reduce manual auditor workload, lower review time, and streamline quality management.
Achieve uniform scoring rules globally across languages, markets, and teams.
Tailored Scenarios
Customer Support Teams
Inconsistent agent performance and rising escalation rates. AIQMS delivers real-time sentiment alerts, AOI detection, and quality coaching insights.
BPO & Contact Center Operations
Manual audits cannot scale to millions of calls. AIQMS provides 100% automated auditing with multilingual support.
BFSI & Regulated Industries
Compliance deviation and regulatory risks. AIQMS ensures uniform scoring, transcript-based evidence, and compliance tracking.
Telecom & Consumer Tech
High customer churn due to poor service experience. AIQMS provides sentiment-driven churn detection and service improvement insights.
Ready to Transform Your Call Quality Operations?
Move from sample-based manual audits to AI-powered, 100% automated quality monitoring — unbiased, multilingual, and real-time.
Request a Demo